CHAPTER ONE

INTRODUCTION

1.1  BACKGROUND OF THE STUDY

       The lexicon Webster Dictionary define strategy as a method or plan to achieve some goals. Every business organization is set up with some goals (which is referred to as the organizational goals) in mind. These goals can not be achieved without the employees to carry out various duties towards the achievement of organizational goals.

       Fro the employer to get the best from these employees he needs to embark off strategies that would be beneficial in achieving this aim. A very important staff among the work. force is the secretary. The secretary is the image –maker of the organization, in other work, the first impression about the organization is gotten from the secretary and as such she should be very efficient and effective in the discharge of her duties.

       An efficient secretary is a pride to her organization, she can represent her boss and take vital decision within the scope of her assigned duties she does her job with less or no assistance from supervisor. Information and correspondence of the office are confidentially handled by the effective secretary.

       In general, the effective and efficient secretarial services have a multiplier effect on the corporate performance of organization, Ayawu (1991). Thus it is necessary to identify ways of enhancing their effectiveness.

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