CHAPTER ONEINTRODUCTION1.1 Background of the StudyDecision making by organizational managers in a global market is strategic for organizational survival and sustainability. It is as anintegral part of management and one of the determining characteristics of leadership (Dervishi & Kadriu, 2014). In today’s businessenvironment, few managers make decisions on the basis of well-deliberated calculations, no matter if the decision situation is of privatecharacter or in a job situation. People also neglect the normative rules when making risky decisions, and that they often make decisions byintuition or on “a hunch” that seems correct (Riabacke, 2006). This however does not mean that a good decision guarantees a goodoutcome in a global market. Decision making is always central to any organisation. Numerous scholars in the area of managementagree that decision making is one of the most pivotal elements in the administration of any organizations (Alqarni, 2003).In the same vein, Jones (2005) advocated that decision and its process are fundamental to all leadership and management processes. Inthe field of management, Drucker (with Maciariello, 2008) has placed decision making as the highest skill to be understood and acquiredby managers.Organizational performance as a construct suffer from, problems of conceptual clarity in a number of areas. The first area is the definition ofthe construct. The term performance is often used indiscriminately to descried everything from effectively and effectiveness toimprovement. An adequate definition or in this case, many similar yet different definitions practitioners use the term to describe a range ofmeasurement including impute efficiency, output efficiency and earn transnational deficiency (Stanncck, 1996).Performance has to do with accomplishment standard of accuracy, completeness, cost and speed. Performance is seemed to be thefulfillment of an obligation in a manner that release the performer from all liabilities under the contract. Organizational performancetherefore is a measure of how well of achieve appropriate objectives. This means that organization must be properly, evaluated in term oftheir productivity, skills taken decision and total commitment to their job so as to enable the organization to achieved expected goal (s).

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