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PROJECT TOPIC: EFFECTS OF EMPLOYEES’ TRAINING AND DEVELOPMENT ON THE PERFORMANCE OF ORGANIZATION

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CHAPTER ONE

INTRODUCTION

1.1 BACKGROUND OF THE STUDY  

Training is the crucial area of human resource management; it is the fastest growing segment of personnel activities. Training which is referred to as a course of diet and exercise for developing the employees’ effective, cognitive and psychomotor skills assist the organizations to have a crucial method of developing the employee towards enhancing his productivity (Ezeani&Oladele, 2013). Manpower training and development is one of the most important organizational dynamics. It constitutes the pivot in which organizational survival is run. The training process is one of the most pervasive methods for enhancing the productivity of individuals and communicating organizational goals to personnel (Ekaterini, 2009).

Manpower is the basis of all resources and it is the indispensable means of converting other resources to man kind’s use and benefits. So how well we develop and employ human resources skills is fundamental in deciding how much we will accomplish as a nation. Manpower is the pivot of every human institution. Even in the developed and industrial nations of the world where the use of machines and technology is at an advanced stage, manpower is still very essential (Comma, 2008). Training therefore holds the key to unlock the potential growth and development opportunities to achieve a competitive edge. In this context, organizations train and develop their employees to the fullest advantage in order to enhance their effectiveness (Devi &Shaik, 2012).

The importance of training as a central role of management has long been recognized by leading writers

(Irene, 2013). Training both physically, socially, intellectually and mentally are very essential in facilitating not only the level of productivity but also the development of personnel in any organization (Olusanyaet al, 2012). To manage an organization both large and small requires staffing them with competent personnel. The formal educational system does not adequately teach specific job skills for a position in a particular organization. Few employees have the requisite skills, knowledge, abilities and competencies (SKAC) needed to work. As a result, many require extensive training to acquire the necessary SKAC to be able to make substantive contribution towards the organization’s growth (Barron &Hagerty, 2001). In order to sustain economic growth and effective performance, it is important to optimize the contribution of employees to the aims and goals of the organizations.

To run an organization, be it big or small, requires staffing the organization with efficient personnel. Specific job skills, ability, knowledge and competence needed in the workplace are not efficiently taught `in the formal education. As such, most employees need extensive training to ensure the necessary SKAC to bring out substantive contribution towards the company’s growth. For employees to be flexible and effective in their job, they need to acquire and develop knowledge and skill, and for them to believe that they are valued by the organization they work for, then they need to see valuable signs of management commitments to their training needs. Each new employee must be properly trained not only to develop technical skills, but to make them an integral part of the organization. Training and development is an aspect that must be faced by every organization, and its major aim is to improve the employees’ competencies such that the organization can maximize effectiveness and efficiency of their human resources. It can be an advantage for an organization if they win the “hearts and minds” of their workers, getting them to identify with the organization (Armstrong, 2009). Therefore, this study focuses on the effects of employees’ training and development on the performance of organization, a case study of Union Bank of Nigeria.

1.2     STATEMENT OF THE PROBLEM

Staff training and development is recognized as crucial element in the attainment of organizational goals and objectives. In order to sustain economic and effective performance, it‘s important to optimize the contribution of employees to the aims and goals of an organization Armstrong (1999). Training and development activities have implications for attempts to motivate and involve the workforce with an aim of improving performance. One of the primary objectives of human resource management is the creation of conditions whereby the latent potential of the employees will be realized and their commitment to the success of the organization secured.

The perception of employees on training has a greater impact on the success of any organization. If the employees are satisfied with the training policies of the organization, this will have a positive impact on the organization’s productivity. The perception or attitude of employees is transformed into positive or negative behaviour.

In spite various government interventions and efforts; the Nigerian public sector’s score-card has remained poor performance and inefficiency. Considering the important role of training and development in bringing the Nigerian public service to an enviable height, if those that are expected to execute policies of the government and manage public affairs are not well trained and knowledgeable, there would definitely be a problem. Obviously the achievement of the objectives for which they were employed might be affected. As the popular Adage says, “If a naked man promises you clothes, ask him which one”. These problems make it glaring that there is a need to carry out a study on the effects of employees’ training and development on the performance of organization.

1.3     OBJECTIVES OF THE STUDY  

The general objective of this study if to examine the effects of employees’ training and development on the performance of organization, a case study of Union Bank of Nigeria. The specific objectives are:

  1. To ascertain if there are training and development organized for employees in Union Bank of Nigeria.
  2. To find out the importance of employees’ training on the productivity of Union Bank of Nigeria.
  3. To investigate the impact of employees’ training on the efficiency of staffs in Union Bank of Nigeria.
  4. To examine the influence of employees’ training and development on customers’ satisfaction in Union Bank of Nigeria.

1.4     RESEARCH QUESTIONS

The relevant research questions related to this study include the following:

  1. Are there training and development organized for employees in Union Bank of Nigeria?
  2. What is the importance of employees’ training on the productivity of Union Bank of Nigeria?
  3. What is the impact of employees’ training on the efficiency of staffs in Union Bank of Nigeria?
  4. What is the influence of employees’ training and development on customers’ satisfaction in Union Bank of Nigeria?

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