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PROJECT TOPIC: DESIGN AND IMPLEMENTATION OF A COMPUTERIZED BOOKING SYSTEM OF A TRAVEL AGENCY (A CASE STUDY OF ABC LIMITED)

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CHAPTER ONE

INTRODUCTION

COMPUTERIZED BOOKING SYSTEM OF A TRAVEL AGENCY is used to track all information pertaining to Travel booking management. A travel agency is a retail business, that sells travel related products and services to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines, hotels, railways, sightseeing tours and package holidays that combine several products. In addition to dealing with ordinary tourists, most travel agencies have a separate department devoted to making travel arrangements for business travelers and some travel agencies specialize in commercial and business travel only. There are also travel agencies that serve as general sales agents for foreign travel companies, allowing them to have offices in countries other than where their headquarters are located.

The British company, Cox & Kings,is sometimes said to be the oldest travel agency in the world, but this rests upon the services that the original bank, established in 1758, supplied to its wealthy clients. The modern travel agency first appeared in the second half of the 19th century. Thomas Cook, in addition to developing the package tour, established a chain of agencies in the last quarter of the 19th century, in association with the Midland Railway. They not only sold their own tours to the public, but in addition, represented other tour companies. Other British pioneer travel agencies were Dean and Dawson, the Polytechnic Touring Association and the Co-operative Wholesale Society. The oldest travel agency in North America is Brownell Travel; on July 4, 1887, Walter T. Brownell led ten travelers on a European tour, setting sail from New York on the SS Devonia.

Travel agencies became more commonplace with the development of commercial aviation, starting in the 1920s. Originally, travel agencies largely catered to middle and upper class customers, but the post-war boom in mass-market package holidays resulted in travel agencies on the main streets of most British towns, catering to a working class clientèle, looking for a convenient way to book overseas beach holidays.

A major development in long-distance Travel booking management since the 1950s has been the use of intermodal transportation carriers. Intermodal transportation is the combination of two or more transportation modes used to move travel booking from origin to destination. Intermodal transportation improves the transfer of travel booking from intercity movement to local distribution. An example of this is the combined use of trucks and trains to move cargo over longer distances. Truck trailers are loaded with goods, driven to a rail yard, and transferred to a rail flatcar. They are then moved a long distance by train, unloaded at the destination rail yard, and driven to a market or a supply warehouse. Such a travel booking trip is called trailer-on-flatcar (TOFC) or container-on-flatcar (COFC). Today almost 20 percent of all truck trailer loads traveling over 800 km (500 mi) in the United States are transported this way.

Intermodal transportation requires cooperation and agreements relating to prices and delivery arrangements among the different carriers. Similar agreements apply in the transportation of international travel booking. One way that travellers use technology to exchange information is by using electronic tracking devices and software. These tools allow travellers to monitor the progress of travel booking movement. Automatic equipment identification tags similar to bar codes are placed on containers and truck trailers for identification as they go through different stages of their trip.


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