1.1 Background to the study
All human agencies especially those engaged in human capital development like secondary schools are in need quality assurances because quality assurance is the process of ensuring that the learners are maximally imparted with the skill and knowledge as was stated in national educational goals (Okeke-James, et al, 2020). Therefore, an investigation into the indices of quality assurance is a necessary and worthy task. They are the instruments that pattern job performance and quality service delivery in every organization (Kerka, 2003). Quality assurance indices are the indicators that are used to establish or enhance the performance of an acceptable standard of work The word quality indicates a high degree of goodness. It is a high standard of excellent service or work. It is a level of satisfaction that is associated with work done or service rendered (Gibson, 2007). Quality, according to NBTE (2014) is efficiencies of service that conform to the standards and good result demanded by clients. In business circles, quality can be taken to mean a sublime standard of service, job or product that has met the prescribed degree of excellence. In educational system, quality is the satisfaction of stakeholders such as parents, students, teachers and the general public that the teaching, training and learning offered including research work carried out by staff and students are of expected standard. Quality assurance as a concept defines all planned and systematic actions or process necessary for providing sufficient confidence to managers and clients that the products or services being offered will satisfy the required or specific requirements for quality use. It is a process of ensuring that controlled mechanisms are working to maintain and enhance standard.
In the school system, quality assurance is the totality of the system’s resources and information devoted to setting up, maintaining and improving the quality and standard of teaching, mentoring and monitoring, research and services to the public. Mensah (2009) stated that quality assurance also involves the evaluation of a system or a school and its operations against certain prescribed standards for self-assurance that control devices are working to make output or result correspond to set objectives. Within the context of teaching and learning, quality assurance means that the process of ensuring that practices and procedures or actions intended to enhance quality and excellence in the key areas of classroom lesson delivery and test administration are complied with. At the level of educational administration and planning designed to guarantee improved students’ academic achievement, quality assurance indices imply all the efforts being made by government, non-educational agencies, education planners and school authorities to provide quality education.