CHAPTER ONE
INTRODUCTION
1.1 Background of the Study
Conflict in organizations is of immense importance to different organizations. Conflict can be relationship-based and task-based (Koval, et al; 2019). Conflict of interest arises in group scarcity of freedom, position and resources. Conflicts which scholars simply identify as clash of interest, is as old as mankind and has formed a salient feature of the human society. It is a major problem in any society as it remains inevitable factor in human existence since the communities, social groups or societies are structured and organized to achieve the goals set by the organs and members of the society (Itumo and Nwobashi 2017). In pursuit of these various individual or group interests, there are bound to be disagreement in some means of achieving these goals which result in disagreement. This has made conflicts inevitable in any society no matter its level of development, prompting Orji (2015) to believe that conflicts cannot be totally expunged from the inter-relationships that exist among individuals, groups, communities or societies at large.
Conflict can have a good outcome if it’s being handled appropriately. It provides the opportunity of learning from each other, improves workforce and builds good team solidarity. However, when it does get out of hand, it is necessary to break a long-term resolution base on understanding of its underlying causes. This will ensure that resurgence does not arise. However, conflict is commonly defined as an open clash between two opposing groups or individuals. Usually, the disagreement may be as a result in compatibility of views, opinion or access to shared resources (Mughal and Khan, 2013).