CHAPTER ONE

INTRODUCTION

1.1    Background of the Study

The world today is shaped by the advancement in the field of information and communication technology (ICT) the relevance of (ICT) information and communication technology to the development of individuals or organization nations and the entire world cannot be over emphasized (Oyekanmis 2005). Information and communication technology (ICT) is therefore seen as the driving force. Nigeria has come to realize this fact and Government at various levels in the country had also adopted the technology towards the overall growth and development of the society. The use of (ICT) information and communication technology in governance is expected to improve decision making increase citizen participation in economic development support the modern work force enhance social well being and narrow the digital (Oyekanmis 2005).

One of the area in which government has strove to make the impact of (ICT) information and communication technology felt are the ministries. Government ministries are know for gathering processing and storing a wide variety of information needed for immediate of future purposes. These tasks however onerous they appear are the ones which (ICT) information and communication technology seek to provide an easy and convenient way of accomplishing (mertz,2994)

Not with standing Mertz (2004) argues that government ministries in developing communities still have trouble making effective use (ICT) information and communications technology investments, it can be difficult to hire experienced technical staff and educate exciting administrative and program staff. Training is expensive short lived and seldom fits the individual needs of organization.

It is against this backdrop that this study looks at the role of (ICT) information and communication technology in the service delivery of Anambra State Ministry of Education.

• Statement of the Problem

Service delivery in any Government Ministry involves a wide range of activities such as policy formulation budget preparation, then drafting of bills public enlightenment keeping of official documents etc. Dibier (2003) in trying to accomplish these tasks ministries more often than not rely on information and communications technology (ICT) device in gathering processing and storing a wide varieties of information required for immediate or future purpose as regards to this activities.

However Mertz (2004) urge that government ministries in developing communities still have troubles making effective use of (ICT) information and communications technology. They try to move forward using ICT, but often do not have the vision and experience on how to do so. Then, once they make (ICT) information and communications technology investments, it can be difficult to hire an experienced technical support staff and to educate existing administrative and program staff training is expensive, short lived  and seldom fits the individuals needs of the organization

It is against this backdrop that this study looks at the Anambra State Ministry of Education

• Research Questions

The research question for this study is put forward as follows:

• To what extent has the use of ICT in Anambra State improved service delivery in Anambra State Ministry of Education?
• What are the constraints to the effective use of (ICT) information and communications technology in the ministry of education?
  • Hypotheses

For the purpose of this study, the following hypotheses are out forward. Hypothesis one

Hi: the use of (ICT) information and communications Technology in Anambra State Ministry of Education has had a positive impact on their service delivery.

Ho: the use of (ICT) information and communication Technology in Anambra State Ministry of Education has not had a positive impact on service delivery.

Ho: hypothesis two

Hi: the constraints to the effective use of (ICT) information and communications technology in the service delivery at the Anambra State Ministry of Education are the high cost of procuring (ICT) information and communications technology device and inadequate ICT literacy.

 Objectives of the Study

The objectives of the study are as follow

• To examine the impact of (ICT) information and communications technology in service delivery at the Anambra State Ministry of Education.
• To identify the constraints to the effective use of (ICT) information and communications technology in service delivery at the Anambra State Ministry of Education.
• To recommend solutions to the problems of effective (ICT) information and communications technology utilization in Anambra State Ministry of Education.

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