CHAPTER ONE

1. O INTRODUCTION

1.1 Background   Of The Study

          Behind every successful man there is a woman so  runs and adage. Similarly behind any  successful organization there must be a  competent secretary  for smooth  and efficient running of the daily business. Therefore it will be  incompetent  to proceed with the above mention topic without defining who is a secretary , to many people and employer who sits behind a type writer is a secretary and  almost  every one who is involved in a secretarial work in the office may be referred to as a secretary due to the multifafirious nature of work secretary does, the above assumption becomes rather mere misconception going by the  definition.

WHO IS A SECRETARY?

According to the national secretaries associated of America, a secretary is an  assistant to an  executive posing mastery of office skills and ability to assume responsibility, without direct supervision who  display initiatives exercise judgment and makes decision without the scope of her authority.

Recently, there has been a  general observation  that secretarial workers are not very productive.

But productivity appear to depend on any factors prominent among which is it has been shown that poor management can lead to low morale and low productivity. Given that this is so, what is then quantity of the environment under which most of our secretaries work ?. These does not appear to have been a systematic investigation directed to evaluation of the quality of the environment under which our secretaries work.

In addition to the  foregoing, it is  notable   that  the effect of office environment on the secretaries job performance of secretaries expected to be used at work. This question found are asked.

• “does she  have the aptitude”
• “ can  she be knowledgeable”
• “can she be pertinent  to take up the tedious and strenuous work of a secretary”

If  the  see questions are in the  affirmative, invariable productivity can be hampered by not providing the adequate physical condition., office machine and equipment are even  the man power.

In all, this topic shall give concern to the prerequisites needed for the effective productivity in the office  environment  of the secretary.

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