1.1 BACKGROUND INFORMATION
Hospitality industry is recognize as one of the largest term of business organization in today’s world, ever since the stage of development of the industry which has been traced to the advent of the modern means of transportation which makes it easy for people to travel from one place to another.
The second stage of this ever continuous development in Nigeria which has been linked with the transportation development and to the political independence for back as 60s.
The mass of people on transit (out of their homes) needs to be well catered for in aspect of food, drink, and sleeping accommodation in their respective area of destination, hence the need for hotel service.
Hospitality as an industry is said to be an industry that held itself as an establishment offering food, drinks, and accommodation (if so requires) to any potential customer who appears able and willing to pay a reasonable sum of money for the service provided and who is in a fit stable to be received.
Products offered by the hotel establishment ranges from food and beverages to service and facilities render. It can be therefore classified as tangible and intangible items. The types if hospitality industry (commercial or welfare) determines whether these product are to be offered for sale at profit level or not.
In any commercial hotels, it h as been proven that the volume of sales turnover and the price the potential guest are willing to pay for the service which has been the important variables that determine the profit ability of the operations.
The early years of post independence, the number of hospitality industry in the country is very nominal and thus enjoyed the monopoly of the market. But in years back, many were developed and managed hotels have sprang up, thereby creating competition between the old and the newly existing customers patronages.
Hotel products in Nigeria is limited to only accommodation, foods and beverages, and any other tangible or intangible services offered in the hospitality industry. While the effect of economic depression on marketing of hotel product in Nigeria simply show in the serious hardship whereby the inflation level on sales and regard the return (market) made has been subjected to the hyper-inflation year’s back, precisely more than a decade ago.
The resulted to the depression in the economic system of the nation and five a set-back even in the spending power of an individual while luxury items like hotel services possessed by the hotel addict were reduced, even some stop their consumption and patronage for hotels products and services thereof.