CHAPTER ONE

INTRODUCTION

The hotel front office management system in Nigeria is nothing to write home about. Apart form the five star hotels which are owed by the government, other smaller hotels owed by individuals do not keep to the standard needed for hotel operations.

        This is because the only reason for the setting up of a hotel is to maximize profit. They do not take into account the welfare and condition of their customers. This result in many of their customers not being satisfied after their stay in these hotels due to poor management and time wasting in the flow of information within and outside the hotel environment. Hotel presidential ltd will be used as my case study in examining the effect of computerization of hotel front office management system in our different hotels.

        Hotel presidential ltd is one of the well known hotel in Enugu. It is located at No. 1 presidential road Enugu. The administration of hotel presidential is as follows: Executive Director, Board of Directors, Managing Director, Head of Department/ supervisors and staff. Make up of the firm are Admin. Dept, Account Dept.   reception, cash office, business centre telephone exchange, restaurant, bar, house keeping laundry, gardeners, reception waiters, store dept. driver section, kitchen dept, car hire section and security dept.

DOCUMENT INTEGRITY:

        This is viewed in the context of the safety, invalidity of the records in the document files used in the report generation. In terms of safety, the nature of the system (manual) makes it vulnerable to theft, fire or accidental destruction. This makes the system unsafe as the time needed to replace lost data or files in enormously large.

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