CHAPTER ONE

1.0           INTRODUCTION

Billing System is System that tracks customer usage of services, and calculates the impact on a customer’s account, based on the price of the services               

A computer-based billing system is necessary for handling and preparing of accurate bills for customers.  The new system will facilitate the prompt preparation of bills, easy retrieval of information, security to vital information and resource sharing among the billing department.

The previous billing system lacked the flexibility to quickly update services and provide customers with an acceptable level of detailed information. It is also programmer intensive to maintain,” said Miguel Echeverria, manager, information and technology.

In addition to the new billing system, customer bills have been redesigned to better serve customers. The new design is much more user friendly. Accounts with multiple water services will now have an account summary page followed by a detail sheet for each service. All accounts will receive a new account number that will have a nine-digit customer number followed by a seven-digit premise number. The new Water system allows customer service representatives to handle customer calls more efficiently,” said Customer Service Manager Marnie Hammer. “Customer service representatives will be able to view customer history on-line. As account history is built in the Advantage/Water system they will no longer have to look up past information on microfiche.” Hammer added that in addition to implementing the new billing system, work processes that are involved in the processing of bills and responding to customer inquiries have been reviewed and will continue to be updated to provide better, more efficient customer service

The billing system is presently handling manually by the marketing department.  The marketing department took over the function of revenue billing from the traffic department in the 80’s.  Their main function is to raise customer’s bills of all statutory charges against users for the services rendered to them.

The role at which the bills are prepared with the increasing number of customer is insignificant.  There are procedural ways in which these bills are being prepared.  They are the provisional bills of vessels, the final bills of vessels and the miscellaneous bills.  A staff has to raise as many bills as the number of the customer increases: more importantly, delays bring extra cost on the importer, and this makes the importer feel disappointed when they come to collect their raised bills.

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