CHAPTER ONE

INTRODUCTION

Estate management information system (EMIS) refers to both the practice and the study of the activities people perform in order to acquire, organize, maintain, retrieve and use information items such as documents (paper-based and digital), web pages and email messages for everyday use to complete tasks (work-related and not) and fulfill a person’s various roles (as parent, employee, friend, member of community, etc.). One ideal of ESIM is that we always have the right information in the right place, in the right form, and of sufficient completeness and quality to meet our current need. Technologies and tools such as personal information managers help us spend less time with time-consuming and error-prone activities of EMIS (such as looking for information). We then have more time to make creative, intelligent use of the information at hand in order to get things done or, simply, to enjoy the information itself.

Interest in the study of EMIS has increased in recent years. One goal in the study of EMIS is to identify ways to introduce new tool support without inadvertently increasing the complexity of an Estate information management challenge. The study of EMIS means understanding better how people manage information across tools and over time. It is not enough simply to study, for example, e-mail use in isolation. A related point is that the value of a new tool must be assessed over time and in a broader context of a person’s various EMIS activities.

An Estate information management System (EMIS) is a type of application software that functions as a personal organizer. As an information management tool, a EMIS’s purpose is to facilitate the recording, tracking, and management of certain types of information. We offer a number of core services that can automatically be expected as part of our annual management fee but as a rule of thumb, all our services are bespoke to suit your requirements.

These services include the appointment of an experienced, dedicated Property Manager who will take specific responsibility for your property. Your Property Manager receives backup from our Property Maintenance Co-ordinator who is responsible for the day-to-day liaison with contractors. We also offer a range of optional services tailored to the specifications of your property. Before you appoint us, your potential property manager would carry out an inspection of your property to give you a tailor-made fee proposal and discuss with you the necessity and benefits of these various options, and help you decide which, if any, to select. The costs for these options will be worked into our tailored annual service charge.

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