ABSTRACT

For reducing loss of information of passengers and other issues in public transport, a modernization of this sector and an improvement of its image are necessary. Professional communication in terms of usable passenger information systems can make valuable contributions in this context. These systems are promising means to increase passenger comfort and also user acceptance. This paper presents an empirical study, which is the first step of a larger project dealing with the design of an intermodal passenger information system. The study itself deals with stakeholders’ feedback about the quality of existing passenger information to identify information gaps, shortcomings in visualization and potential for innovation. 15 bus drivers and service clerks were interviewed. The data was interlaced with results from an earlier passenger survey. It was found that passengers appreciate automated application for informational, and particularly for confirmatory reasons. The manual method or intervention is labour intensive, costly, and error prone and cannot ensure the passengers remains up-to-date due to oversight and internal shrinkage. With the proposed new system, passengers information can be updated in real time. The automated system allows passengers status to be determined. The study outlines the main concepts of the analysis and design methodology of the proposed system, compares it to the existing and goes further to explain the design and implementation of the system using Visual Basic and SQL for database. The fact finding techniques employed is interview, observation, online and library research.

1. 1. This material content is developed to serve as a GUIDE for students to conduct academic research work
2. 2. As a source for additional understanding of the subject.
3. 3. As a source for ideas for your own research work (if properly referenced).
4. 4. For PROPER paraphrasing (see your university definition of plagiarism and acceptable paraphrase)
5. 5. Direct citing (if referenced properly)
Thank you so much for your respect to the authors copyright.