ABSTRACT

Hotel reservation and booking system a computerized approach is a process by which computer is used for carrying out the activity of booking and record keeping. The limitation of this project is Shangri-La hotel reservation km 7 owerri Aba road. This computerized approach is aim towards combating accommodation problems of visitors and tourist into the state. Under types of hotels Shangri-La uses the reservation types, the findings are manual data manipulation, poor information decimation, poor records keeping etc. solutions to arrive at better ground, it should be important for the hotel to adopt staff training, provision of hand books as a guild for staffs, hosting of lecturers and seminars for staffs.

CHAPTER ONE

1.0 INTRODUCTION

In Nigeria today and other countries, hotel business has become more sophisticated than it was years ago. Hotel business was developed to solve problems of accommodation of visitors and for recreation purpose. Thousands of people travel from their countries to other countries in search of jobs and business transaction. They always become anxious of where to lodge or sleep for specific time. Hence man’s quest for solving this problem has result in development of hotel in order to eradicate the problem of accommodation.

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