CHAPTER ONE

INTRODUCTION

1.1   BACKGROUND TO THE STUDY

Employee of whatever status needs to participate in the coordination of resource of the organization.Simultaneously an individual also needs to participate in communication.

The reciprocal process of sharing information through symbols, principally the word communication itself denotes the exchanging of ideals and since man is both sharing of feeling and ideals are necessary to sound judgment.

Therefore, communication is essential to sound management, the success of any organization career depends upon the personnel, which ever cannot be successful without proper communication.

An individual employee always observe, analyse and interpret the effects of words upon people as well as the influence of people upon words. Whatever one’s job or ambition, one should learn to apply management purposes and functions to communications. One should realize that his/her success as a person/employee depends on his/her ability to issue, transmit and fulfillmessages, upon his/her attaining profit and profit through useful words that produce appropriate action because action speaks louder than voice (body language). One should also know that without effective writing, speaking, reading and listening, even that decision may result in the worst action. Again one should know that often the most exasperating employee/subordinate/worker is the person who does not share his potentially profitable, ideas, through efficient language, with his co-workers and his company.

An approach to the study of communication tends to explain that various department in an organization and similar area of specialization function largely as information processes that need to be integrated so that management can achieve its purpose of goals and resources, which also include that important resources behaviour.

Lucy (1998) stated that informal communication takes place at all levels from discussions, telephone calls, meetings, observation and so on. The informal network called grapevine, is flexible and can convey nuances, which are lost informal communications. Delighting informal communication more speedier and can cater for local problems more readily than formal communication.

Since information must be communicated at the workplace, to prevent misinterpretation, there is need for improvement in communication in an organization.

Although, information to a large extent determines communication by Lucy laid emphasis on an ambiguous communication which may not lead to appropriate decision and might have negative impact to the organization. Communication therefore, in an organization must produce efficient result.

Donna (2005), opined that one can improve chance for conversational success by considering some factors which add value to an organizational communication. Organizational setting as one of the vital factors to be considered, question such as where will the conversation take place? Is it public or private? Are there other things going on that will distracting? Must be considered. Considering the internal influence, considering the interest level of other person to know how much information it is required of the person to know. Considering the language needed, considering what one needs to accomplish by initiating the conversation, considering the long term impact of the words, tone and gestures that are used and finally, considering the external factors which as a result brings about noise, distractions that may impact how the message is relayed and received.

Therefore, organization to a large extent must improve their communication to facilitate the effective performance and organizational efficiency. This will aid better decision for the attainment of their goals and objectives.

Moreover, in an organization, the main objective is to achieve its target and this can be done effectively through communication within the organization.Leading is impossible without communication between persons. The leader in man-to-man relationship exerts his influence only by conveying ideas, feelings and decisions to his followers.

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