CHAPTER ONE

                                                INTRODUCTION   

1.1. BACKGROUND TO THE STUDY

Businesses are looking to new technologies to meet their unique business requirements and

position themselves to take advantage of global changes in business activities. Businesses both

large and small need information to succeed in today's rapid changing environment, they need to

be able to process data and use information effectively when conducting their day-to-day operations. The growth of the Internet has opened up a vast arena, providing more opportunities for businesses, particularly small to medium-sized enterprises (SMEs) to sell their products and services to a global audience than they would have been able to afford to reach using the traditional methods.

A search of literature reveals that many changes in organization today have been technology

driven Clarke (2001) notes that information technology (IT) is really changing the whole nature

of business transaction between consumers and suppliers of goods and services. Pigneur (1996)

points out that companies especially SMEs are confronted with a number of changes that require

innovative answers. These challenges include the emergence of a competitive global economy;

the trend towards an information based economy, and the shift from mass production to a customer-driven economy. He adds that to compete in today's global information-based and

customer-driven economy, SMEs must be efficient, innovative and competitive: able to respond

just in time, focus on quality, and implement mass-customization. He suggests that in order to do

this today, they must also be able to leverage the new information and communication= technologies (ICTs) to fit better in their environment, establish more co-operative inter-organizational relationships and compete on the international markets (Pigneur, 2006).

There have been many studies and reports published in UK and overseas in the last few years on

the Internet usage in business in general. This study is not another examination of the general

usage of Internet in business, rather it builds and summarizes the extensive and valuable research

already completed in these areas and extracts the essential themes and messages being expressed

by most SMEs. The study aims to examine the perceived opportunities and benefits that Internet usage can offer to SMEs.

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