CHAPTER ONE

INTRODUCTION

1.1   BACKGROUND OF THE STUDY

        Several changes have taken place in private and public offices as regard the roles and functions of the office managers. The type of machines and gadgets that were used to produce, duplicate and store information has undergone a great transformation to cope with the fast growing world of technology. The success of any organization relies much on the office managers whose role though supportive is critical to the achievement of organizational goals and objectives.

        In today’s organizations one of the things that make organizations unique is the use of modern technological gadgets. Both internal and external forces such as market competition, consumer behaviour, technology and quality management are the drivers of  organizational change  In today’s business world, every office requires facts and accurate information for quick decision making (Akpomi and Ordu, 2009). In Modern Office Technology the role of the secretary is crucial in the life or progress of an organization hence, needs some technological and human backing from the work place. The effective performance of the office manager depends upon the office equipment, knowledge and skills, of Professional office manager.

        The skill level and functioning of the traditional secretary involve greater physical and mental ability. The introduction of modern technologies and programmes has lessened the onerous tasks for the modern secretary. These range from production, reproduction, storage and retrieval among others.

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